All our products are genuine and manufactured under the licencse of Sanrio Wave. You would have 100% Guarantee.

At the-clue-box, we know continuous product performance is critical in addition to its authentic outlook.

All our products are under 6 months’ guarantee on manufacturing faults.

Customer is required to present the official purchase invoice issued by the dealers of Hong Kong or Macau or by the-clue-box to our technician for verification when service is required.

If the product is a redeemed gift, the Redemption Confirmation Letter which bears details of the date of collection, has to be presented when service is required.

In case of any disputes, the decision of the-clue-box will be final.